General letting conditions and booking info

  •  PAYMENTS
    As soon as the holiday-maker/guest receives the confirmation of booking, and would like to confirm the booking , he/she must pay a deposit equal to 20% of the rental price on time specified in booking process (or otherwise if owner agreed in booking process).
    The remaining balance must be paid on a day of arrival directly to the owner/us (Apartments Cvitan (Tiho&Marija)).
    After we receive deposit we will confirm booking once more.
  • HOW TO PAY & Book
    • PAY ON ARRIVAL

      Pay total price with cash on arrival. It is not possible in most of the cases. We will reply to you with info is this possible or not.

    • BANK TRANSFER
      • Payments in HRK:
        • Bank: Erste&Steiermärkische Bank d.d. (Jadranski trg 3a, 51000 Rijeka)
          Owner: Ante Cvitan
          Owner Address: Jurjevgradska 25, Tribunj 22212, Croatia
          IBAN: HR8124020063103192694
          Swift (BIC): ESBCHR22
      • Payments in foreign currencies (€, $…):
        • Bank: Erste&Steiermärkische Bank d.d. (Jadranski trg 3a, 51000 Rijeka)
          Owner: Ante Cvitan
          Owner Address: Jurjevgradska 25, Tribunj 22212, Croatia
          IBAN: HR0624020063103192686
          Swift (BIC): ESBCHR22
    • DEBIT/CREDIT CARDS
      • myPOS (debit/credit cards/iDeal) you will be redirected to mypos.eu and pay over myPOS secured system
  • ARRIVAL AND DEPARTURE
    • Arrival: 14:00 – 20:00 (if you are arriving later, no problem, but please inform us).
      After end of arrival day if you didn’t inform us on any way that you will be late, we have the right to consider it canceled.
      On arrival, the guests must present passport or identity card to the owner or his representative to enable them to proceed with their registration in accordance with Croatian legal requirements.
    • Departure: until 10:00 (if sooner: no problem, if later: you must consult with us.
      Each change of the arrival date and arrival time must be advised with us.
  • NUMBER OF PERSONS/SUBSTITUTIONS – PETS
    The number of persons (adults and children) must not exceed the number of sleeping places except in the case of infants (up to 2 years old).
    Only one pet will be admitted per apartment (for more you must consult with the owner).
    It is compulsory for the guests to supervise pet brought within the communal areas of the accommodation.
  • ALTERATIONS – CANCELLATION CHARGES
    If you wish to cancel a booking, please contact us.
    • if the cancellation is made because of Covid-19  more than 7 days before the start of the rental period we will return your deposit reduced by 10% but minimum 12 eur. In case of less than 7 days prior to your arrival you lose your deposit.
    • If the cancellation is made less than 14 days before the start of the rental period you lose your deposit.
    • If the cancellation is made more than 14 days before the start of the rental period we will return your deposit reduced by 10% but minimum 12 eur (example: deposit was 100 €, you receive 88 €; example: if deposit was 16 €, you will receive 4 €. This is due transfer and cancellation costs we have with our online payment systems.

Please, always contact us in case of cancellation and maybe you will have some suggestion.

  • HOUSE RULES
    No parties or events.
    Please respect the space like it is your own.
    We are very easy-going, please, just respect other guests.
    If we think that you are braking house rules repeatedly, and after warnings you are not behaving fairly, we have the right to cancel your booking with no penalties for us.
  • PRIVACY
    Protecting your personal data is very important to us. As far as we collect, process or use personal information about you as part of the services provided, we do so in accordance with the relevant European data protection laws. For more detailed Privacy Policy check here. (If you accept General letting conditions document then you also agree our Privacy Policy)